Privacy Policy

1. Who We Are

Valoraa Travel Group ("Valoraa," "we," "us") operates bookvaloraa.com. We are the data controller for personal information collected through our platform.

Contact: privacy@bookvaloraa.com

2. Information We Collect

We collect information you provide directly:

• Name, email address, and phone number at booking
• Payment card details (processed by PCI-compliant payment providers — we do not store card numbers)
• Guest preferences and special requests
• Messages sent to our support team

We also collect limited technical data automatically: IP address, browser type, and pages visited, used solely to operate and improve the platform.

3. How We Use Your Information

• To process and manage your bookings
• To send booking confirmations and receipts
• To respond to support requests
• To send promotional emails (only with your consent, unsubscribe anytime)
• To comply with legal obligations

4. Data Sharing

We share your information only as necessary:

• Hotels and suppliers — to fulfil your reservation
• LiteAPI — our wholesale booking infrastructure provider
• Payment processors — to handle transactions securely
• Legal authorities — when required by law

We do not sell your personal data to third parties.

5. Data Retention

We retain booking records for 7 years for tax and legal compliance. Support correspondence is retained for 2 years. You may request deletion of your account data at any time subject to these retention requirements.

6. Your Rights

Depending on your jurisdiction (including GDPR, PIPEDA, CCPA), you may have rights to:

• Access a copy of your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

To exercise any of these rights, email privacy@bookvaloraa.com.

7. Cookies

We use essential cookies required for the platform to function, and optional analytics cookies. See our Cookie Policy for details.

8. Changes to This Policy

We may update this policy periodically. We will notify registered users of material changes by email. Continued use of the platform after changes constitutes acceptance.

9. Contact

Questions about this policy: privacy@bookvaloraa.com